Zennoposter and Zennobox templates common mistakes.

Here’s a list of questions most frequently asked by our users before or after purchasing the template, in case something goes wrong.

1) Do the templates really work?

Yes. You can check this out for yourself by clicking on this icon before making a purchase, and watch the whole process on video. There is a video for every Zennoposter template.

2) Is there a trial period available?

No, there is no reason in doing that (see above).

3) I’ve bought a template from you, but it does not seem to be working. What should I to do?

This is the question we are going to answer thoroughly.

A Zennobox or Zennoposter template you’ve bought from us is not working (not like the one on video anyway). What should do?

Let’s consider the main reasons for a template to appear not to be working.

1) The user did not bother to read the manual or did not give it much thought.

2) After having purchased Zennobox, the user forgot to set the path to the template project directory (or, perhaps, forgot to add \ at the end).

3) A support ticket on the subject did not specify the last error ID from log.txt and was submitted without \ZennoLab\ZennoPoster version\Progs\Logs archive.

4)  The user ignores the e-mails from our technical support team, or refuses to take any part in determining a cause of the problem.

5) Our email went to a spam folder (Gmail users only), and the user forgot to mark it as “not junk”.

6) The user tries to tackle the issue in our site chat. It is pre-purchase only; all technical questions should be adressed to support team via the ticket system.

7) The user waves off the possibility of looking up a solution on support.websteinlab.com (one has to be logged in to do so).

8) The user did not write the terms of reference, in case a template was custom-made, or refused to answer any elaborative questions to help us doing so, expecting for us to use telepathy.

What are the ways of finding a solution before you submit a ticket?

1) Please re-read template reade me file carefully, and make sure you filled all the fields properly, set the UTF-8 encoding, and see if the filenames are given according to the manual and do not contain spaces or unknown symbols. The read me is written in two languages, and can be found in the same folder where the template is located.

2) Check support.websteinlab.com and see if you can find a solution with the aid of our Interactive Assistant. Even if the answer to your question is missing, you can always submit a ticket from there.

From time to time the internal logic of websites is changing and you’ll need an update after that. We cannot idenitfy the exact time when it’s going to happen, as we don’t check the templates every second. At the time when uploaded all the templates are in the working order as you can see on the video.

Please, remember that we are keen on everything to be working properly.